Job description: Come be a part of the Next Disruption in the Solar Industry!

Responsibilities

- Able to work on-site.

- Bilingual Support: Communicate fluently and effectively in both English and Spanish to assist customers who prefer to communicate in their native language.

- Develop a deep understanding of our products or services to provide accurate and relevant information to customers.

- Identify customer needs and concerns and work diligently to find solutions. Escalate complex issues to the appropriate team or supervisor when necessary.

- Provide basic technical support and troubleshooting assistance for customers encountering issues with our products or services.

- Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions, using CRM software such as Zendesk :

- Resolve routine, complex, and unique questions/issues.

- Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.

- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates.

- Other duties as assigned

Minimum Requirements

- Bilingual




- High school diploma or equivalent; bachelor's degree preferred.
- Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.
- Previous customer service or call center experience is a plus.
- Strong problem-solving abilities and a customer-centric mindset.
- Exceptional interpersonal skills and the ability to empathize with customers.
- Familiarity with CRM software and customer service tools is a plus.
- Availability to work adaptable hours, including evenings and weekends if required.
- Patience, resilience, and the ability to remain calm under pressure.

Working Conditions :

- Schedule flexibility
- Overtime may be required if necessary

Benefits :

- All Benefits required by Mexican Law.
- Personal Loans
- Flexible schedules
- Referral program
- Company registered with FONACOT
- Great work environment
- Free Lunch First 2 days of Training
- Career growth opportunities
- Attendance bonus
- Punctuality bonus

Shift :

- Day shift
- Includes weekends (Saturday)
- 8-hour shift

Pay: $19,348.00 - $24,378.48 per month

Application Question(s):

- Are you able to work Monday to Saturday?
- Are you able to work onsite only?
- What is your English level?
- How many years of Customer Service in a contact center setting do you have?

Work Location: In person

📌 Solrite Customer Care Representative (Tijuana)
🏢 SolNova Contact Center
📍 Tijuana