position summary

the customer service representative is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. This position serves as the primary point of contact for customers and plays a key role in maintaining positive customer relationships.

qualifications

- education: bachelor's degree required.

experience

- minimum 1–3 years of experience in customer service, customer support, or a related role.
- experience working in a fast-paced environment preferred.

skills & competencies

- excellent verbal and written communication skills.
- strong problem-solving and conflict-resolution abilities.




- customer-focused mindset with a professional and positive attitude.
- proficiency in microsoft office suite and crm systems.
- strong organizational and multitasking skills.
- ability to work independently and as part of a team.
- attention to detail and accuracy.

preferred qualifications

- experience with erp and crm platforms (sap, oracle, salesforce, etc.).
- bilingual proficiency (english/spanish).
- experience supporting customers in manufacturing, logistics, retail, or service industries.

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📌 Customer service representative (México)
🏢 Grupo TECMA
📍 México