The National Accounts Manager serves as the primary commercial point of contact for assigned national accounts. The role manages complex customer relationships, negotiates commercial agreements, and aligns internal teams to meet customer expectations across products, services, pricing, and delivery. This position does not have formal people‑management responsibility, but exercises influence through coordination of Sales, Operations, Supply Chain, Finance, and Customer Support teams. The role typically reports to a Director of Sales, Regional Sales Leader, or Commercial Director.

Responsibilities and duties

National Account Ownership & Strategy

Own end‑to‑end relationship management for assigned national or strategic accounts

Develop and execute multi‑year account strategies aligned with company objectives

Identify growth opportunities across products, services, and geographies

Revenue Growth & Commercial Performance

Achieve annual sales, margin, and growth targets for assigned accounts

Manage pricing, contract terms, and commercial negotiations

Expand account penetration through upselling, cross‑selling, and new business initiatives

Customer Relationship Management

Build and maintain strong relationships with customer leadership and key stakeholders

Act as the primary escalation point for customer issues or concerns

Ensure high levels of customer satisfaction and long‑term retention

Cross‑Functional Coordination Lead internal coordination across Sales, Operations, Supply Chain, Quality, and Finance





Align internal execution to customer requirements and service expectations

Support resolution of operational, delivery, or quality issues impacting accounts

Contract & Agreement Management

Negotiate and manage national pricing agreements, contracts, and renewals

Ensure compliance with contractual terms and internal approval processes

Partner with Legal and Finance on complex commercial agreements

Forecasting, Planning & Reporting

Develop accurate sales forecasts and account pipelines

Monitor account performance against targets and KPIs

Prepare account reviews, performance summaries, and customer presentations

Monitor customer trends, competitive activity, and market dynamics

Provide voice‑of‑customer feedback to internal teams

Support product development, pricing strategy, and go‑to‑market initiatives

Identify opportunities to improve sales processes and account management effectiveness

Share best practices and insights across the sales organization

Support onboarding or mentoring of less‑experienced account managers as needed

Education, Experience and Skills

Bachelor’s degree in Business, Marketing, Sales, or related field required

Master’s degree or MBA preferred





Typically 7–10+ years of progressive sales or account management experience, including national or strategic accounts

Knowledge, Skills & Abilities

Proven success managing large, complex customer accounts

Strong negotiation, contract management, and relationship‑building skills

Ability to develop and execute strategic account plans

Financial acumen and understanding of pricing, margin, and P&L; drivers

Strong cross‑functional influence without formal authority

Excellent written, verbal, and presentation skills

Ability to operate independently and manage multiple priorities

Willingness to travel as required to support customer needs

PHYSYCAL ENVIRONMENT
This position involves time mainly in the office area with frequent visits to facilities and gatekeepers on the ground, it requires regular computer use and good database management. In case of having to go to production areas personal protection equipment will be provided, including protective shoes, safety glasses. sleeves, gloves, apron, and ears protection.

COMPETENCE
Competence is achieved when the National Accounts Manager demonstrates that he/ she knows the established processes and has the ability to transmit to other people the importance of complying with them. Performs to ethical standards, takes responsibility and is a role model of integrity and corporate values; aligns vision, strategy, goal, and people; Focuses on company needs and practices customer orientation; Promotes a diverse culture of collaboration and learning.

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📌 National Account Manager (Ciudad Apodaca)
🏢 Nidec Motor
📍 Ciudad Apodaca