Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our integral teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION
Join our Customer Support team at Thermo Fisher Scientific as a Customer Administration Specialist, where you'll contribute to delivering exceptional service and maintaining data integrity across our operations. You'll generate reports, analyze performance metrics, and provide workforce management support to ensure we meet and exceed our service standards. This position offers the opportunity to work with advanced systems while supporting our mission of enabling customers to make the world healthier, cleaner, and safer.

Working closely with internal teams and external clients, you'll manage product data, coordinate schedules, and serve as a liaison between operations and technical teams. Your analytical insights will inform decision-making, while your customer-focused approach will help maintain our high service levels.



This role combines remote work with in-office collaboration, supporting operations across multiple time zones.

REQUIREMENTS

Bachelor's Degree required; no prior experience required in customer service, data analysis, or administrative support

Scientific or technical certification preferred

Advanced proficiency in Microsoft Office suite, particularly Excel

Strong analytical and problem-solving capabilities

Excellent organizational and time management skills with ability to multi-task

Superior verbal and written communication skills in English

Experience with workforce management systems (Genesys Cloud experience a plus)

Detail-oriented with high accuracy in data management and reporting

Strong interpersonal skills and ability to work collaboratively

Ability to work independently

Flexibility to work rotating shifts supporting multiple time zones

Ability to maintain attention to detail during busy periods

Proficiency in using both in-house and commercial software applications

Ability to manage customer relationships across diverse business environments

Physical ability to remain stationary for extended periods while using computer systems

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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📌 Workforce Analytics Specialist I (Ciudad de México)
🏢 ThermoFisher Scientific
📍 Ciudad de México