The National Accounts Manager serves as the primary commercial point of contact for assigned national accounts. The role manages complex customer relationships, negotiates commercial agreements, and aligns internal teams to meet customer expectations across products, services, pricing, and delivery. This position does not have formal people‑management responsibility, but exercises influence through coordination of Sales, Operations, Supply Chain, Finance, and Customer Support teams. The role typically reports to a Director of Sales, Regional Sales Leader, or Commercial Director.
Responsibilities and duties National Account Ownership & Strategy
Own end‑to‑end relationship management for assigned national or strategic accounts
Develop and execute multi‑year account strategies aligned with company objectives
Identify growth opportunities across products, services, and geographies
Revenue Growth & Commercial Performance
Achieve annual sales, margin, and growth targets for assigned accounts
Manage pricing, contract terms, and commercial negotiations
Expand account penetration through upselling, cross‑selling, and new business initiatives
Customer Relationship Management
Build and maintain strong relationships with customer leadership and key stakeholders
Act as the primary escalation point for customer issues or concerns
Ensure high levels of customer satisfaction and long‑term retention
Cross‑Functional Coordination Lead internal coordination across Sales, Operations, Supply Chain, Quality, and Finance




Align internal execution to customer requirements and service expectations
Support resolution of operational, delivery, or quality issues impacting accounts
Contract & Agreement Management
Negotiate and manage national pricing agreements, contracts, and renewals
Ensure compliance with contractual terms and internal approval processes
Partner with Legal and Finance on complex commercial agreements
Forecasting, Planning & Reporting
Develop accurate sales forecasts and account pipelines
Monitor account performance against targets and KPIs
Prepare account reviews, performance summaries, and customer presentations
Monitor customer trends, competitive activity, and market dynamics
Provide voice‑of‑customer feedback to internal teams
Support product development, pricing strategy, and go‑to‑market initiatives
Identify opportunities to improve sales processes and account management effectiveness
Share best practices and insights across the sales organization
Support onboarding or mentoring of less‑experienced account managers as needed Education, Experience and Skills Bachelor’s degree in Business, Marketing, Sales, or related field required
Master’s degree or MBA preferred




Typically 7–10+ years of progressive sales or account management experience, including national or strategic accounts
Knowledge, Skills & Abilities
Proven success managing large, complex customer accounts
Strong negotiation, contract management, and relationship‑building skills
Ability to develop and execute strategic account plans
Financial acumen and understanding of pricing, margin, and P&L; drivers
Strong cross‑functional influence without formal authority
Excellent written, verbal, and presentation skills
Ability to operate independently and manage multiple priorities
Willingness to travel as required to support customer needs PHYSYCAL ENVIRONMENT
This position involves time mainly in the office area with frequent visits to facilities and gatekeepers on the ground, it requires regular computer use and good database management. In case of having to go to production areas personal protection equipment will be provided, including protective shoes, safety glasses. sleeves, gloves, apron, and ears protection.
COMPETENCE
Competence is achieved when the National Accounts Manager demonstrates that he/ she knows the established processes and has the ability to transmit to other people the importance of complying with them. Performs to ethical standards, takes responsibility and is a role model of integrity and corporate values; aligns vision, strategy, goal, and people; Focuses on company needs and practices customer orientation; Promotes a diverse culture of collaboration and learning.
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📌 National Account Manager (Ciudad Apodaca)
🏢 Nidec Motor
📍 Ciudad Apodaca