Location: Mexico City, Mexico
Time Type: Full time
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We are seeking a strategic and results-driven Regional Account Manager to lead American Express General Business Travel's operations across Latin America. This role serves as the primary point of contact for regional business travel initiatives, responsible for driving strategic alignment, optimizing performance, and delivering exceptional service excellence across multiple countries.
What You'll Do Identify and analyze client business travel goals and objectives across the region
Develop and implement comprehensive regional strategic business plans aligned with global initiatives
Conduct quarterly account reviews for Mexico and LATAM markets, with semi-annual reviews for additional regions Monitor and report on out-of-policy compliance, identifying highest offenders and trends. Provide actionable insights to local controllers for program optimization
Serve as the single point of accountability for the region, coordinating action plans, timelines, and country-specific initiatives Maintain regular, proactive communication with local account managers to ensure alignment with business plans and travel objectives
Manage escalated service issues with priority and ensure timely resolution Provide data-driven insights and strategic recommendations based on travel analytics and business objectives Lead the implementation of Amex GBT products and services across the region
Provide strategic support and guidance to optimize service delivery and client outcomes What We're Looking For Proven experience in account management, business travel, or related field




Strong analytical and strategic planning capabilities
Excellent communication and interpersonal skills
Ability to manage multiple stakeholders and priorities across diverse markets
Proficiency in performance tracking and data analysis
Bilingual capabilities (English/Spanish) preferred Location Mexico City, Mexico
The #Team GBT Experience
Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
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📌 Regional Account Manager, Latin America (Tijuana)
🏢 Carlson Wagonlit Travel Goli's Avenues of Travel
📍 Tijuana