Shijiis a global technology company dedicated to providing innovativesolutions for the hospitality industry, ensuring seamlessoperations for hoteliers day and night.

The People & Culture (P&C;) Partner, Mexico serves as the primary People & Culture resource for ShijiMex, responsible for leading and executing the full employee lifecycle while serving as a trusted advisor to employees, managers, and business leaders. This role provides both strategic and operational HR partnership across employee relations, performance management, investigations, talent acquisition, compensation, payroll, policy administration, compliance, and organizational initiatives. The P&C; Partner fosters a positive, compliant, and high-performing workplace by providing practical, business-focused HR guidance, ensuring compliance with Mexican labor laws and Company policies, and partnering closely with the Director of People & Culture, Americas to support business objectives and drive operational excellence.

What You Will Do

- Serve as the primary People & Culture partner for Shiji Mexico, providing strategic and operational support across the full employee lifecycle while partnering with employees, managers, and business leaders across Mexico and the United States to align People & Culture initiatives with business objectives and ensuring compliance with Mexican labor laws and Company policies.

- Establish and maintain trusted relationships with employees, managers, and business leaders by serving as a proactive, approachable, and consultative partner, providing practical guidance, resolving workplace issues, and fostering a positive, respectful, and high-performing work environment.

- Advise and coach managers on performance management, employee development, disciplinary actions, documentation,



performance improvement plans, accommodations, leaves of absence, organizational changes, and other related matters, ensuring decisions are consistent, well-supported, appropriately documented, and compliant with Mexican labor laws and Company policies.

- Lead and manage employee relations matters, including conducting prompt, thorough, and impartial workplace investigations by gathering and evaluating relevant facts, interviewing appropriate individuals, identifying issues, potential risks, and policy violations, determining appropriate courses of action, recommending well-supported corrective action, and recognizing when complex, high-risk, or sensitive matters require consultation with or escalation to the Director of People & Culture, leadership, or external legal counsel.

- Manage the full-cycle talent acquisition process for Mexico, including workforce planning, job description development, sourcing, candidate screening, interviewing, selection, offer negotiation, pre-employment requirements, onboarding, and new hire orientation to attract and retain high-quality talent.

- Manage the end-to-end payroll process for Mexico in partnership with the external payroll provider, Finance, and other stakeholders by preparing payroll incident reports, reviewing and validating payroll inputs and outputs, resolving discrepancies,



responding to employee payroll inquiries, maintaining accurate payroll documentation, ensuring payroll is processed accurately and timely, and holding external payroll vendors accountable for high-quality service delivery.

- Administer employee benefits and leave programs, responding to employee inquiries, coordinating with external vendors, maintaining accurate records, and ensuring compliance with applicable legal and Company requirements.
- Develop, implement, communicate, and maintain People & Culture policies, procedures, guidelines, templates, employment documents, and employeecommunications to ensure legal compliance, operational consistency, and alignment with business objectives.
- Maintain current knowledge of Mexican labor laws, regulatory developments, and HR best practices, proactively assessing potential business impacts and recommending updates to policies, practices, and processes to ensure ongoing compliance.
- Maintain organized, accurate, complete, confidential, and audit-ready employee records, personnel files, employee relations documentation, payroll records, compliance documentation, and HRIS records in accordance with applicable privacy laws, record-keeping requirements, Company policies, and document retention requirements.
- Partner with leaders, integral People & Culture team members, and cross-functional teams to support organizational initiatives, workforce planning, change management, restructures, acquisitions, integrations, compliance initiatives, and other strategic People & Culture projects across the region.

Requirements

- Bachelor's degree in Human Resources, Business Administration, Industrial Relations, Psychology, or a related field, or a

📌 People & Culture Partner, Mexico (México)
🏢 Shiji Group
📍 México