Operations Guadalajara in person Full time Support

The point of contact between the system and its users: you review logs, handle incidents, prioritize with judgment and, when needed, step into the code. It is a broad entry point to grow inside the technical team.

The role

- Triage incoming tickets: classify, respond, elevate
- Support users in critical moments with a professional and empathetic tone
- Read alerts, logs and deployment events to understand where an incident comes from
- Fix simple bugs directly in the code, with the technical team alongside you

Must have

- Judgment to prioritize incidents by their real impact
- Technical curiosity about how systems work inside
- Willingness to admit what you don't know and follow up

What you don't need

- An advanced technical background
- Coding from day one

What working here is like

What you build goes into products that operate real organizations. You work directly with the founders, with no layers between your code and production, under the same rule we give the intelligence: a person signs what is critical.

📌 Product Monitoring and Support (Jalisco)
🏢 Nuvnext
📍 Jalisco