Project Description:
• The adecuado candidate will have a strong understanding of Customer ID & Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements , cross-team collaboration, platform and application stack awareness, and service quality and process excellence.

Responsibilities:
• Triage & Incident Ownership
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• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
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• Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
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• Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restoration
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• Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
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• Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
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• Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.
• Application development/enhancement
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• Developing features, enhancements, and bug fixes
• Cross-Team Collaboration
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• Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
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• Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.
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• Facilitate postmortems and continuous improvement actions.
• Platform & Application Stack Awareness
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• Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate the source of issues.
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• Maintain runbooks, service maps,



and dependency diagrams to speed up diagnosis.
• Service Quality & Process Excellence
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• Contribute to automation and self-healing routines, including alert tuning, auto-remediation, and runbooks.
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• Identify monitoring gaps and opportunities to improve observability. Mandatory Skills Description:
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• C# and .
NET Core: Expertise in C# and .
NET Core, with demonstrated experience developing enterprise systems and working with relational and NoSQL databases, including MySQL and Microsoft SQL Server.
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• Python: Strong knowledge of Python and experience with Python frameworks.
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• Cloud ETL: Experience with any cloud ETL platform and data integration processes that extract data from multiple sources, transform it into a structured format, and load it into a target system. AWS Glue and Apache Spark are examples.
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• AWS: Solid understanding of AWS cloud services and integration, including services such as Lambda and DynamoDB.
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• Web services: Solid understanding of SOAP, REST, and Web API-based service protocols.
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• Messaging: Experience with integration using any message broker and an understanding of event-based systems, including publish/subscribe, event streaming, loosely coupled architectures, and asynchronous integrations.
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• Observability: Awareness of and hands-on experience using any observability platform for monitoring, logging, metrics, traces, anomaly detection, and troubleshooting.
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• Version control: Knowledge of Git.
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• Candidate should be trainable, flexible to learn and have a zeal / curiosity of “what/why/how Nice-to-Have Skills Description:
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• Experience with Django, Flask, or FastAPI.
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• Experience with Amazon Neptune.
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• Experience with Java.
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• Exceptional triage and situational analysis skills for production support.
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• Effective verbal and written communication skills.
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• Airline domain knowledge is a plus.

📌 Software Engineer (México)
🏢 Luxoft
📍 México