See yourself at TwilioJoin the team as Twilio's next Supervisor, Billing Operations.About The JobWe are seeking an experienced Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications for sales teams and customers.
In this role, you will work closely with Deal Operations, Revenue Accounting, Collections and Sales to ensure smooth contract execution and issue resolution.You will directly lead and support an operational team based in Mexico while collaborating cross-functionally with general counterparts across the United States, Ireland, and India.ResponsibilitiesLead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation.Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs.Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for both internal stakeholders and external customers.Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting.Execute and own SOX-compliant month-end reconciliations for billing and provisioning,



ensuring full data completeness and accuracy.Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews.Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations.Onboard, train, and mentor team members to maintain high operational standards across the team.QualificationsRequired:5+ years experience in a billing operations roleExperience with SalesforceExperience with supporting team members from a supervisory standpointExcellent communication skills for internal and external stakeholdersProficiency in ExcelStrong attention to detailAbility to prioritize and multitask throughout high volume order processingAbility to identify, analyze, and resolve issues independentlyCollaborative working style and experience working cross-functionallyAbility to support flexible timezone meetings periodicallyExcellent written, and verbal communication skills in EnglishDesiredExperience working in the SaaS/technology industryExperience working with an international teamKnowledge of and experience with SOX controlsExperience with ZuoraLocationThis role will be remote, and based in Mexico City, Mexico.TravelWe prioritize connection and opportunities to build relationships with our customers and each other.
For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Offerings vary by location.
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📌 Supervisor, Billing Operations (Xico)
🏢 Twilio
📍 Xico