WHAT MAKES US A GREAT PLACE TO WORKWeareproudtobeconsistentlyrecognizedasoneoftheworld'sbestplacestowork.
WearecurrentlythetoprankedconsultingfirmonGlassdoor'sBestPlacestoWorklistandhaveearnedthe#1overallspotarecordseventimes.Extraordinaryteamsareattheheartofourbusinessstrategy,butthesedon'thappenbychance WHO YOU'LL WORK WITHYou'll joinourAmericasBenefitsteam,supportingtheadministrationanddeliveryofBain'semployeebenefitsprogramsacrosstheUnitedStates.You'll collaboratewithHRcolleagues,payrollteams,externalbenefitsproviders,andotherstakeholderstoensureemployeesreceivetimely,accurate,andhigh-qualitysupportthroughouttheirbenefitsexperience.WHERE YOU'LL FIT WITHIN THE TEAMAsanAssociatewithintheAmericasBenefitsteam,you'llplayanimportantroleinsupportingtheday-to-dayadministrationanddeliveryofourU.S.
Employeebenefitsprograms,includinghealth,life,disability,accident,retirem You'll serveasakeypointofcontactforemployees,helpingthemnavigatebenefitsquestionsandensuringapositiveserviceexperience.You'llalsosupportadministrativeprocesses,reporting,communications,andinitiativesaimedati Thisroleisidealforsomeonewhoenjoyshelpingothers,hasstrongorganizationalskills,andthrivesinacollaborative,detail-orientedenvironment.WHAT YOU'LL DOEmployee Benefits Support & Service Delivery (70%)- ServeastheprimarypointofcontactfortheU.S.
Benefitsinbox,providingtimelyandprofessionalassistancetoemployeesacrossalllevelsoftheorganization.
- Respondtoemployeebenefitsquestions,resolveissues,andcoordinateescalationswithappropriateinternalteamsorexternalproviders.
- Partnerwithinsurancecarriersandbenefitsvendorstoverifycoverage,requestidentificationcards,andresolveclaims-relatedquestions.
- Processbenefitschangesassociatedwithnewhires,qualifyinglifeevents,employeetransfers,departures,andleavesofabsence.
- Prepareanddistributeleaveofabsencecommunications,includingmedical,parental,military,family,andintermittentFamilyandMedicalLeaveAct(FMLA)leave,coordinatingwithHRAndexternalleaveadministrators.




- Prepareemployeebenefitsverificationlettersanddocumentationforinternationaltravelorvisapurposes.
- Distributerequiredlegalnotices,includingnewhireandDepartmentofLaborcommunications.
- Coordinateemployeerecognitionactivities,includingbabygiftswhenapplicable.
- Developandmaintainfrequentlyaskedquestionsandemployeebenefitscommunicationmaterials.
- Supportbenefits-relatedwebinars,employeecommunications,andeducationalinitiativesthroughouttheyear.Benefits Administration & Operational Support (20%)- Maintainaccuratebenefitsandleaveinformationacrossinternalandexternaladministrativesystems.
- MonitorCOBRAenrollmentsandterminations,includingcoordinatingapplicablesubsidiesforemployeesreceivingseverance.
- Calculatebenefitscostsassociatedwithunpaidleaves,includingeducational,personal,andotherapprovedabsences,andcommunicaterelevantinformationtoPayroll.
- Maintainaccuratebenefitservicedatesfornewhires,rehires,transfers,andemployeesreturningfromunpaidleave.
- SupporttheannualOpenEnrollmentprocess,includingcarriercoordination,employeecommunications,vendorwebinars,systemtesting,andbenefitsdocumentation.
- Reviewemployeeeligibilityandvendorintegrationfiles,identifyingandresolvingdiscrepancieswithproviderssuchasBlueCrossBlueShield,DeltaDental,VisionServicePlan,andExpressScripts.
- Prepareanddistributeemployeeeligibilityfilestobenefitsproviders,includingBrightHorizons,HyattLegal,andPerksatWork.
- Conductregularauditstoensureconsistencybetweenexternalbenefitsadministratorsandinternalsystems,includingWorkday.




- Supportauditsrelatedtoleaveadministration,lifeinsurance,long-termdisability,retirementbenefits,andotheremployeebenefitsprograms.Benefits Projects & Continuous Improvement (10%)- Supportperiodicandadhocbenefitsreportinganddataanalysis.
- Identifyopportunitiestostreamlineadministrativeprocessesandimproveoperationalefficiency.
- Contributetobenefits-relatedprojectsinvolvingtechnology,automation,andartificialintelligence.
- Supportbenefitsbenchmarking,vendorrequestsforproposals,awardsubmissions,andemployeebenefitsinitiatives.
- ParticipateintestingandimprovementactivitiesrelatedtoWorkdayandbenefitsadministrationsystems.ABOUT YOURequired Qualifications- Bachelor'sdegreeoranequivalentcombinationofeducation,training,andexperience.
- 1+yearsofrelevantprofessionalexperience.
- Experienceworkingwithadministrativesystemsandprovidingcustomerserviceoremployeesupport.
- Generalknowledgeofemployeebenefitsprograms,includinghealthinsurance,retirement,lifeinsurance,disability,accidentbenefits,andleavesofabsence.
- StrongEnglishcommunicationskills,bothwrittenandverbal,inaprofessionalbusinessenvironment.
- ProficiencyinMicrosoftOfficeapplications.
- Excellentorganizational,reporting,andtimemanagementskills,withstrongattentiontodetail.
- Abilitytomanagemultiplepriorities,meetdeadlines,andmaintainaccuracyinadynamicenvironment.
- Strongjudgmentanddiscretionwhenhandlingconfidentialemployeeinformation.
- Abilitytocollaborateeffectivelywithcolleagues,externalproviders,andcross-functionalteamswhilebuildingtrustedworkingrelationships.Preferred Qualifications- Previousexperienceinemployeebenefitsadministration.
- Experiencesupportingemployeesorcustomersinaprofessionalservicesenvironment.
- FamiliaritywithWorkdayorsimilarHRadministrationsystems.
- Experiencecoordinatingwithexternalbenefitsprovidersorinsurancecarriers.WORKING MODELThis role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.
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📌 Associate, Americas Benefits (Xico)
🏢 Bain &Amp; Company
📍 Xico