Descripción larga del puesto

Join Epson's Customer Account Service Team-the central hub for supporting our customers and internal partners, ensuring smooth, accurate, and on:time order delivery from start to finish.

Principal Accountabilities

In addition to the following Epsons policies and procedures, principal accountabilities include, but are not limited to:

Order Management

:Manage full order life cycle from receipt to delivery using SAP or equivalent systems.
:Resolve order:related issues by coordinating with Credit, Sales Operations, and Warehouse teams.
:Monitor daily order activity and clear exceptions using reporting tools.
:Ensure documentation accuracy and compliance with internal standards.

Customer Support

:Act as primary contact for customer inquiries across multiple channels (email, phone, chat).
:Respond to internal and external requests within defined service timelines.
:Resolve issues independently, including pricing discrepancies, shipment delays, and product availability.




:Keep internal stakeholders informed of order or shipment status.

Account Maintenance

:Maintain and update customer profiles in SAP.
:Process credits, debits, and RMAs within service timelines.
:Provide backup support across channels, customer types, and distribution models.
:Apply customer:specific pricing programs and policies accurately.
What We're Looking For

typedisc:
:Experience: 2+ years in customer order services with SAP (order fulfillment focus).
:Skills: Excellent communication, attention to detail, problem:solving, and multitasking.
:Mindset: Customer:focused, proactive, and adaptable.
:Language: Strong English and Spanish communication skills (written and spoken) to collaborate effectively with general teams and customers
:Comfortable working in a fast:paced, high:volume environment.

📌 Customer Account Services Rep. (Xico)
🏢 Importante Empresa Del Sector
📍 Xico