The Computer Technician Instructor & Student Service Desk Coordinator serves as a central office subject matter expert and technical mentor, bridging the gap between classroom instruction and professional IT operations. The primary mission of this role is to oversee student learning in the Computer Technician Program while managing the campus-level help desk. By providing advanced technical support and mentorship, this role strengthens frontline service delivery, coordinates student career readiness initiatives, and ensures high levels of customer satisfaction for campus technology users.
The Computer Technician Instructor & Student Service Desk Coordinator serves as a central office subject matter expert and technical mentor, bridging the gap between classroom instruction and professional IT operations. The primary mission of this role is to oversee student learning in the Computer Technician Program while managing the campus-level help desk. By providing advanced technical support and mentorship, this role strengthens frontline service delivery, coordinates student career readiness initiatives, and ensures high levels of customer satisfaction for campus technology users.
Education/Certification:
Have met formal academic assessment, associate's degree, or two years of study (minimum 48 college hours) (Required).
Valid Texas teaching certificate or eligible for alternative certification or local teaching permit.
At least two years of successful experience in customer service or help desk environments
Spanish-English bilingual proficiency to support service delivery to Spanish-speaking users; Teaching Experience; Ability to provide instruction for CompTIA A+ curriculum and hardware/software troubleshooting.
Proficiency with IT Service Management (ITSM) platforms and service desk frameworks.
Advanced knowledge of computer hardware, software, and peripherals (Windows, macOS, iOS, ChromeOS).
Knowledge of SaaS platforms,



including Microsoft Office 365 and Google Workspace.
Ability to mentor students in a professional help desk environment.
Instructional & Practicum Management
Provide instruction for CompTIA A+ certification, hardware/software troubleshooting, and professional IT service standards.
Oversee and manage district Student Service Desk (Help Desk)
Present the subject matter according to guidelines established by the Texas Education Agency, board policies and administrative regulations.
Knowledge of subjects' assigned, general knowledge of curriculum and instruction and good knowledge of child growth and development.
Service Desk & Technical Operations
Manage and assist student workers in the district's help desk, ensuring all incidents and service requests are logged, categorized, and prioritized within the Service Desk platform.
Oversee vendor portal and documentation for certification and reimbursements
Serve as the technical escalation point for hardware, software, and peripheral issues on the Career and Technology Campus.
Develop, review, and maintain technical documentation, user guides, and student training materials.
Ensure adherence to FERPA, COPPA, and district cybersecurity policies regarding student data and user credentials.
Track and document recurring technical issues to support department-wide trend analysis and process improvement.
Maintain accurate records of technology equipment and campus inventory as related to the student worker program.
Participate in department and district planning to ensure effective use of technology.
Participate in staff development training programs to improve job performance.
Equipment & Software Skills
Microsoft Office applications (Word, Outlook, Excel, PowerPoint, One Drive, etc.)
Google Suite applications (Docs, G-Mail, Sheets, Slides, Drive, etc.)
Tools/Equipment Used: Standard office equipment, including computers and peripherals; maintain emotional control under stress. #

📌 IT Technician Instructor (Estado de México)
🏢 Arlington Independent School District
📍 Estado de México