WE'RE HIRING | CUSTOMER SERVICE SPECIALIST

Confidential Multinational Company | Mexico City | Hybrid

Are you passionate about Customer Service?

We are looking for a Customer Service Specialist to join a integral organization and manage the end-to-end Order-to-Cash process for B2B customers in the U.S. and Canada.

KEY RESPONSIBILITIES

- Manage the end-to-end order management process, from order entry to closure.
- Provide proactive solutions to customer inquiries, requests and incidents.
- Coordinate with Sales, Logistics, Operations and Finance to ensure seamless order execution.
- Monitor operational performance and KPIs, identifying risks and opportunities.
- Drive continuous improvement initiatives to enhance the customer experience.
- Build and maintain long-term relationships with strategic customers.

WE'RE LOOKING FOR

- 2+ years of professional experience in Customer Service, Logistics,

Order Management or Supply Chain.




- Bachelor's degree in Business Administration, International Business, Engineering or a related field.
- Experience in chemical, petrochemical or industrial sectors is a plus.
- Advanced English — essential for daily interaction with international customers.
- Strong communication, problem-solving and analytical skills.
- Customer-oriented mindset and ability to work cross-functionally.

WHAT WE OFFER

Competitive compensation package

Benefits above those required by law

Annual performance & business bonus

Hybrid work model

Growth opportunities within a multinational organization

Location: Mexico City

Work model: Hybrid

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📌 Customer Service (Ciudad De México) (Xico)
🏢 Sin nombre
📍 Xico