Job Title: Associate Sales Manager - B2B Sales - Bilingual Job Description The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion).
Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
You have: - 3 to 5 years of proven work experience in a leadership sales role (must) - 3+ years of Sales B2B experience (must) - 1+ years of BPO experience (desirable) - English Proficiency B2+ (must) // French is a plus in your application - Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum) - A passion for customer experience and driving team results - Experience in operations (BPO) and strategy building - Excellent Coaching history - A record of developing and retaining great employees - Experience maximizing revenue through best practices - Experience working with Salesforce.com or similar CRM - Experience finding solutions as a manager - Change Management skills You will: - Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date - Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities - Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members - Analyze data,



performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories - Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market - Be a point of escalation for our clients and respond promptly to any issues - Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed - Work with client contact on reporting and forecasting - Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) - Work with client contact on reporting and forecasting - Coordinate team incentives and Sales Performance Incentive Funds Location: MEX Mexico City Downtown Insurgentes Language Requirements: English (Required), Mexican Spanish (Required) Time Type: Full time Mission: Hi, we're Concentrix.
We're a general technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Company Overview: We power the brands of the future.
Some call us a global technology and services leader.
But we're so much more.
Human-centered, tech-powered, intelligence fuelled.
Every day we're busy helping over **** of the world's best brands solve their toughest business challenges.
Whether it's...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We've got them covered.
But how?
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We're the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology, and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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📌 Associate Sales ManagerB Sales - Bilingual (Estado de México)
🏢 Concentrix
📍 Estado de México