Job TitleCAS Customer Service RepresentativeLocation: QueretaroThe roleBe the Customer Champion: Order Management: Process and manage sales orders accurately and efficiently within SAP, ensuring timely execution and alignment with customer requirements.
Collaborate Across Teams: Collaborate with Sales, S&OP;, Engineering, Quality, Warehouse, and Commercial teams to meet customer demands.
Demand Management: Review demand variances and ensure demand signals are properly reflected in the ERP/MRP system.
Track on-time delivery performance, analyze reasons for delays, and upscale issues when needed.
Outbound Dispatch Planning: S Customer Service Representative, you will help drive our goals by:Key skills that will help you succeed in this roleBachelor's degree (Logistics, Industrial Engineering, or related field preferred).



Experience in manufacturing operations and familiarity with MRP/ERP systems.
Knowledge of INCOTERMS, inventory control, and international shipping procedures.
Customer‐focused mindset with excellent communication skills.
We will work with you to make suitable adjustments at any stage of the recruitment process. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. #

📌 Customer Operations Advisor (Santiago de Querétaro)
🏢 Matthey
📍 Santiago de Querétaro