? We are looking for a Customer Success Manager Specialist (PMO) at G-Global ? We are seeking a professional capable of guaranteeing the proper execution, tracking, and control of strategic projects using management methodologies that optimize resources and mitigate risks. What you will do with us:
• Lead the client onboarding process, managing official CSM Cross Border documentation, meeting minutes, and communication through Monday.com.
• Be responsible for the design and implementation of RACIs, WoWs, and flowcharts.
• Ensure the tracking and fulfillment (>90%) of project schedules across company-wide transversal projects.
• Document shared processes with the operations team, validating systems, quotes, and SOPs. The profile we are looking for:
• Completed Bachelor's degree or Engineering degree.
• 3 years of proven experience in project management and customer service.
• Fully bilingual in English and Spanish.
• US Visa is mandatory (SENTRI is highly preferred) with availability to travel to all company sites.
• Advanced proficiency in CRM software, Monday Work, Google Sheets, and Microsoft Office. If you have an excellence-oriented approach and are ready for a long-term challenge, we want to meet you Send your resume to
[email protected] or apply directly to this post.
📌 Customer Success Manager (Tijuana)
🏢 G-Global
📍 Tijuana