Country: Mexico Santander (*****) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Openbank is Santander Group's global digital consumer bank, bringing together retail banking, mobility finance and consumer lending solutions in one integrated digital platform. THE DIFFERENCE YOU MAKE Openbank is looking for a Software Program Manager based in Mexico City, within Open Digital Services (ODS) México. This is an opportunity to play a key role in building the technology platform behind Openbank Mexico, leading the evolution of Core Banking and Digital Channels while connecting local market needs with Santander’s global technology ecosystem. THE ROLE Lead the engineering organization responsible for developing, evolving, and maintaining Openbank Mexico's Core Banking and Digital Channels capabilities, delivering secure, scalable, resilient, and high-quality banking technology that enables business growth, outstanding customer experience, regulatory compliance, and sustainable operational efficiency. Operating within Santander's global technology ecosystem, the Software Program Manager will balance local market requirements with global platform strategy and ensure effective collaboration between Openbank Mexico, ODS, and global technology teams. The role requires deep engineering expertise, strong executive leadership, product orientation,



experience delivering complex technology initiatives in highly regulated environments, and a strong production mindset to identify stability risks early and lead effectively during incidents and contingency situations.

Key Responsibilities
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
• Define and execute the engineering strategy for adopting global platforms in line with Openbank Mexico business priorities and ODS global technology direction; lead local Core Banking and Digital Channels teams; apply group engineering standards for scalability, security, maintainability, reliability, and reuse; and guide architecture, technical decisions, and technical debt management.
• Lead end-to-end engineering execution from discovery and design through development, testing, production deployment, and stabilization; coordinate Core and Channels delivery; manage capacity, commitments, dependencies, and trade-offs with global teams; and improve predictability, throughput, and time-to-market without compromising quality or resilience.
• Establish engineering excellence through modern software development practices and AI, including code quality, automated testing, CI/CD, DevSecOps, observability, release engineering, DORA and SPACE metrics, AI-assisted development, root-cause analysis, preventive improvements, and clear ownership of software quality.




• Lead Openbank Mexico’s adoption of global Core Banking and Digital Channels capabilities; influence integral platform roadmaps; promote reusable, configurable, API-first, modular solutions; assess local solutions when global capabilities cannot meet critical needs; and manage migration, modernization, compatibility, regression, integration, stability, fragmentation, and technical-debt risks.
• Ensure solutions meet security, resilience, auditability, and regulatory requirements; partner with SRE, Infrastructure, CISO, Risk, Compliance, and Operations; strengthen incident resolution, problem management, root-cause remediation, controlled deployments, regression testing, quality gates, technical ownership, disaster recovery, and business continuity readiness.
• Lead and develop engineering managers, technical leads, and software engineers across Core and Channels; build a high-performance culture of ownership, collaboration, accountability, technical excellence, and learning; develop leadership pipelines, succession plans, career paths, skills, team structures, and capacity; and strengthen local capability, knowledge sharing, and use of global expertise and reusable assets.
• Serve as the principal engineering counterpart to Openbank Mexico’s Head of Technology & Operations, Product leadership, and relevant ODS executives; translate priorities into engineering requirements; negotiate capacity, sequencing, and trade-offs; resolve local and global priority conflicts; report transparently on performance, risks, dependencies, and remediation; foster One Team across Product, Engineering, QA, Architecture, and Operations; and escalate material risks with alternatives and recommendations. What You’ll Bring Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements repres...

📌 Software Program Manager | ODS Openbank México (Panindícuaro)
🏢 Universia México
📍 Panindícuaro