Support parts and accessories availability across the dealer network through demand analysis, back order management, supplier follow-up, and dealer support. Act as a key liaison between dealers and internal teams to ensure timely order fulfillment, service level achievement, and operational efficiency. This role combines supply chain coordination, data analysis, and customer service, requiring a professional who can identify risks, resolve issues, and contribute to continuous improvement initiatives across the distribution network. Key Accountabilities:
• Monitor weekly back order performance and identify critical shortages across the dealer network.
• Analyze demand trends and order patterns to support inventory availability and reduce back order levels.
• Escalate supply risks and coordinate corrective actions with stakeholders.
• Serve as the primary contact for dealer inquiries related to parts availability and order status.
• Provide timely resolution to supply-related issues and support critical cases.
• Maintain effective communication with dealers and internal teams.
• Develop and maintain operational reports, dashboards, and service KPIs.
• Monitor order fulfillment, service levels, and inventory performance.
• Identify trends and opportunities through data analysis.
• Coordinate activities with logistics, operations, procurement, and service teams.
• Follow up on purchase orders, supplier commitments, and replenishment activities.
• Support inventory and distribution processes to ensure parts availability.




• Analyze parts pricing information at the part-number level.
• Support process improvement initiatives focused on operational efficiency and service performance.
• Contribute to the optimization of supply chain and distribution processes. Candidate Profile: Experience & Capability
• Degree qualified in Industrial Engineering, Logistics, Business Administration, International Business, or a related discipline.
• Previous experience in customer service, supply chain, logistics, inventory management, or data analysis.
• Experience supporting operational stakeholders in a fast-paced environment. Technical Strength
• Intermediate to advanced Excel skills.
• Experience with ERP systems such as SAP, Oracle, APS, or similar platforms.
• Knowledge of order management, supply chain processes, and service KPIs.
• Power BI and dashboard development experience is desirable.
• Advanced English preferred. Mindset & Behaviours
• Strong analytical and problem-solving skills.
• Detail-oriented with a customer-focused mindset.
• Effective communicator with strong stakeholder management capabilities.
• Proactive, organized, and collaborative team player. Why Join: This role offers the opportunity to contribute directly to service performance and parts availability within a leading company in the automotive industry. You will work closely with cross-functional teams, gain exposure to supply chain and distribution operations, and support initiatives that improve customer satisfaction and operational efficiency. #LI-JD1

📌 Parts Analyst (Ciudad de México)
🏢 Gp Strategies
📍 Ciudad de México