Company Overview
DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
We are in search of a passionate entrepreneur with a proven ability to create exceptional services, elevate customer experiences, and champion a customer-centric culture within the company. If you are a strategic leader with a passion for CX, this is your opportunity to excel in the Food Delivery industry.
Be the link and connection between the local business and the CX team, incorporating business strategies in CX's plans for the best customer experience;




Translate the business strategy into Customer experience and Customer Service plans
Establish governance and connect with the leaders of the client areas to understand and support their
Engage regularly with the company's senior leaders;
Lead multifunctional and cross company projects with team members in different backgrounds and from different localities in order to bring the Voice of the Customer inside DiDi;
Contribute to supportive teams to ensure high customer service quality, performance, training and assessing their results.
Proven leadership experience in managing high-performance multifunctional teams
Flexibility and ability to collaborate with remote teams across different time zones, fostering a cohesive and innovative work culture
Preferred experience in industries such as food, consultancy, strategy, service, customer support, tech, or distribution within high-volume and fast-paced environments
Bachelor's degree
Proficiency in English
We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

📌 Customer Experience Manager, Senior (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México