Developer/Support Engineer - AI & Automation

Description -
Job Summary
We are seeking a AI & Automation Developer / Support Engineer to design and deliver cutting-edge solutions at the intersection of Agentic AI, automation, and opportunity discovery . This role blends deep technical expertise with strategic thinking to not only build intelligent systems but also identify and prioritize areas where AI and automation can drive measurable impact across the organization.

You’ll work hands‑on with large language models, agent frameworks, and automation tools while collaborating with cross‑functional teams to uncover high‑value use cases and deliver end‑to‑end intelligent solutions.

Key Responsibilities:

Design and develop Agentic AI systems using LLMs and multi-agent frameworks to drive autonomous decision‑making and task execution.

Build scalable automation solutions to streamline manual processes and improve operational efficiency.

Proactively identify and assess opportunities for AI and automation through close collaboration with business and technical stakeholders.

Integrate AI‑driven solutions with enterprise systems (e.g., JIRA, SharePoint, ServiceNow) via APIs and cloud platforms.

Lead the full development lifecycle – from concept and POC to deployment and optimization.

Translate complex requirements into scalable technical architectures.

Stay current on advancements in GenAI, Agentic AI, and intelligent automation to continuously evolve solution capabilities.

Required Skills:

Strong programming background (Python required; JavaScript/TypeScript or other languages a plus).

Hands‑on experience in developing GenAI/LLM‑based applications.

Knowledge of agent frameworks (e.g., LangChain Agents, OpenAI Agents, AutoGen).





Experience building automation workflows using RPA tools, scripting, or custom logic.

Familiarity with RAG (Retrieval-Augmented Generation), vector databases, and enterprise data systems.

Strong problem‑solving skills and ability to communicate technical concepts clearly.

Project management experience with an Agile mindset.

Education & Experience Recommended

Four-year or Graduate Degree in Computer Science, Statistics, Mathematics, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 5-7 years of work experience, preferably in computer programming languages, agile development methodology, or a related field.

Experience integrating AI with enterprise tools (e.g., JIRA, Salesforce, SharePoint).

Exposure to cloud platforms

Prior experience leading discovery workshops or assessments for AI/automation opportunities.

Knowledge & Skills

Agile Methodology

Algorithms

Amazon Web Services

Apache Spark

Artificial Intelligence

Automation

Big Data

C++ (Programming Language)

Computer Science

Data Science

Deep Learning

Java (Programming Language)

Machine Learning

Microsoft Azure

Natural Language Processing

Python (Programming Language)

PyTorch (Machine Learning Library)

Scikit-learn (Machine Learning Library)

Software Engineering

TensorFlow

Cross-Org Skills

Effective Communication

Results Orientation





Learning Agility

Digital Fluency

Customer Centricity

Impact & Scope

Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -
Software

Schedule -
Full time

Shift -
No shift premium (Mexico)

Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "

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📌 Developer/Support Engineer - AI & Automation (Ciudad de México)
🏢 Hp
📍 Ciudad de México