GenesisBPO in Mexico City is seeking a Customer Success Manager to lead Customer Service, Quality Assurance, and Compliance. You will oversee call center operations, QA scoring, and regulatory adherence for U.S.
and Mexican requirements, driving a high-quality customer experience across programs. The role requires strong leadership, data-driven decision making, and hands-on coaching to ensure policy compliance, training effectiveness, and customer satisfaction across Sales, Loyalty, and Recovery