About the Role
Nuestro cliente está en la búsqueda de un Asesor de Servicio al Cliente excepcional y orientado a la solución para unirse a su equipo de soporte global. Esta posición, que se desempeña completamente de forma remota, es clave para ofrecer una experiencia de cliente de primer nivel y resolver eficientemente cualquier consulta o problema. Serás un embajador de la marca, asegurando que cada cliente reciba atención personalizada y de alta calidad. Si buscas flexibilidad y tienes una pasión genuina por el servicio, esta posibilidad en Cuernavaca (trabajando remotamente) es ideal para ti.
Key Responsibilities Brindar soporte integral a clientes a través de canales digitales, telefónicos y de chat, resolviendo dudas y problemas de manera efectiva.
Documentar detalladamente cada interacción con el cliente, incluyendo el problema, las acciones tomadas y la resolución.
Actuar como punto de contacto para consultas sobre productos, servicios, facturación y políticas de la empresa.
Identificar oportunidades para mejorar la experiencia del cliente y proporcionar retroalimentación constructiva al equipo.
Colaborar con otros departamentos para garantizar la satisfacción del cliente y la resolución de casos complejos.
Mantenerse al día con las actualizaciones de productos y servicios para ofrecer información precisa.
Requirements Experiencia comprobada en servicio al cliente , preferiblemente en entornos remotos.
Excelentes habilidades de comunicación verbal y escrita, con una dicción clara y profesional.
Capacidad para trabajar de forma autónoma y gestionar eficientemente el tiempo en un entorno remoto .
Conocimiento práctico de software CRM y plataformas de soporte al cliente.
Proactividad, empatía y una fuerte orientación a la resolución de problemas.
Conexión a internet de alta velocidad y un espacio de trabajo dedicado y libre de distracciones.
Benefits Salario competitivo más incentivos por desempeño.
La flexibilidad de trabajar desde casa, contribuyendo a un equilibrio saludable entre vida laboral y personal.
Oportunidades de crecimiento y desarrollo de carrera.
Capacitación inicial y continua para asegurar el éxito en el rol.
Un ambiente de trabajo moderno y de apoyo, a pesar de la modalidad remota.




Our client is seeking a compassionate and efficient Remote Customer Service Representative specializing in Primary Care to join their fully remote team. This role is dedicated to assisting patients with inquiries related to appointments, basic health information, and administrative processes. You will be the initial point of contact, providing excellent service and ensuring a positive experience for all patients. As a remote-first company, we empower our team members to work effectively from their homes, providing all necessary tools and support. This position is ideal for individuals who are empathetic, possess strong communication skills, and are passionate about healthcare support. Work from the comfort of your home in **Cuernavaca, Morelos**, or any location that suits you, while making a meaningful impact in the healthcare sector. We are committed to fostering a supportive and collaborative remote work environment.
About the Role
Our client is seeking a compassionate and efficient Remote Customer Service Representative specializing in Primary Care to join their fully remote team. This role is dedicated to assisting patients with inquiries related to appointments, basic health information, and administrative processes. You will be the initial point of contact, providing excellent service and ensuring a positive experience for all patients. As a remote-first company, we empower our team members to work effectively from their homes, providing all necessary tools and support. This position is ideal for individuals who are empathetic, possess strong communication skills, and are passionate about healthcare support. Work from the comfort of your home in **Cuernavaca, Morelos**, or any location that suits you, while making a meaningful impact in the healthcare sector. We are committed to fostering a supportive and collaborative remote work environment.




Key Responsibilities Handle inbound calls and digital inquiries from patients regarding appointments, services, and general information.
Provide clear and concise information about primary care services and procedures.
Assist patients with scheduling, rescheduling, or canceling appointments.
Address patient concerns and direct them to appropriate resources or medical personnel when necessary.
Maintain accurate and confidential patient records in compliance with privacy regulations.
Process patient registrations and update demographic information.
Ensure a high level of patient satisfaction through empathetic and professional service.
Document all patient interactions and outcomes in the designated system.
Collaborate with virtual team members to share information and improve service delivery.
Stay informed about company policies, healthcare services, and patient care protocols.
Requirements High school diploma or equivalent required; experience in healthcare or customer service preferred.
Proven experience in customer service, ideally within a healthcare setting (e.g., clinic, hospital, insurance).
Excellent verbal and written communication skills in Spanish.
Proficiency in using computer systems, CRM software, and virtual communication tools.
Strong organizational skills and attention to detail.
Ability to demonstrate empathy and patience when interacting with patients.
Must have a reliable internet connection and a dedicated workspace at home.
Ability to work independently and manage time effectively in a remote environment.
Knowledge of medical terminology or healthcare processes is a significant advantage.
Flexibility to work various shifts as needed to cover service hours.
Benefits Competitive remote salary with potential for bonuses.
Comprehensive health, dental, and vision insurance.
Paid time off and company holidays.
Home office equipment and internet reimbursement.
Opportunities for professional development in the healthcare field.
Flexible remote work schedule.
A supportive and collaborative virtual team culture.
Contribution to a mission-driven organization focused on patient well-being.

#J-18808-Ljbffr

📌 Cajero Bancario - Servicio Al Cliente Y Ventas (Nezahualcóyotl)
🏢 Santander México
📍 Nezahualcóyotl