Encora is hiring a Call Center Agent – Customer Service Retention & Sales Representative in Mexico City. The role requires 4+ years of experience and Advanced English. You will retain customers, upsell services, and provide exceptional support via phone while meeting retention and sales targets.
The candidate should demonstrate strong communication, problem-solving skills, and a customer-first mindset, capable of navigating multiple systems and maintaining accuracy in documentation.
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📌 Retention & Sales Call Center Specialist (Ciudad de México)
🏢 Encora
📍 Ciudad de México
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