Infios is seeking a diligent Tier 1 Technical Customer Support professional in Mexico to provide multi-channel support, gather essential information, and document interactions in the ticketing system. You will triage cases, communicate effectively with customers and internal teams, and meet defined SLAs for response and resolution.
The role emphasizes quick learning, teamwork, and strong English communication skills, with opportunities to grow within an expanding supply chain software
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📌 Support Analyst Tier 1: Customer Care & Troubleshooting (Ejido de la Finca)
🏢 Infios US
📍 Ejido de la Finca
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