Genesis BPO LLC in Mexico City is seeking a Customer Success Manager to lead the Customer Service, Quality Assurance, and Compliance teams. You will ensure high-quality customer interactions while upholding US financial regulations and Mexican law across Sales, Collections, Loyalty, and Service programs.
You will own call monitoring, QA scorecards, and coaching programs, partnering with Operations and U.S. leadership to maintain ethical, compliant, and exceptional service standards.