HFM is aninternationally acclaimed multi-asset broker, deliveringcutting-edge trading tools, platforms, and conditions totraders worldwide. We are committed to innovation,transparency, and excellence in the financial markets.

As wecontinue to expand, we are seeking a driven and strategic Client Support Agent tojoin our team.

Responsibilities:

Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.

Provide prompt and accurate responses to client inquiries regarding products, services and technical support.

Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.

Offer guidance and troubleshoot support to assist clients.

Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.

Escalate complex or unresolved issues to the appropriate person or Manager.





Identify areas for improvement and share suggestions and feedback with the team.

Requirements Relevant industry experience or native/ near-native proficiency in any language additional to English.

Native or near-native proficiency in English.

University Degree would be considered an advantage.

Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.

Resumesmust be submitted in English. Applicants must be eligible orhave legal authorization to work in thecountry where the position is based.
20days of annual leave

AllApplications will be handled with the strictestconfidentiality.

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📌 Client Support Agent (Ciudad de México)
🏢 Hfm
📍 Ciudad de México