About the Role
Our client, WhatJobs Direct, is actively seeking a dedicated and versatile Customer Support Representative to join their team in Tlalnepantla, State of Mexico . This role is crucial for providing comprehensive support to our clients, addressing inquiries, resolving issues, and ensuring a consistently positive customer experience. The adecuado candidate will possess excellent communication skills, a problem-solving aptitude, and a genuine desire to assist customers. This position follows a hybrid work model, offering the flexibility to work both in the office and remotely, fostering a dynamic and adaptable work environment. You will be a key point of contact, contributing significantly to customer retention and satisfaction.

Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat.

Provide accurate information about products, services, and policies.

Troubleshoot and resolve customer issues effectively and efficiently.

Document all customer interactions and resolutions in the CRM system.

Escalate complex issues to the appropriate internal teams for resolution.

Gather customer feedback and report insights to management for service improvement.

Strive to achieve high levels of customer satisfaction on every interaction.





Collaborate with team members to share best practices and improve overall service quality.

Requirements

Previous experience in a customer service or support role.

Excellent verbal and written communication skills in Spanish.

Strong active listening and problem-solving abilities.

Proficiency with CRM software and standard office applications.

Ability to work effectively in a hybrid environment (both remote and in-office).

High school diploma or equivalent required.

A customer-centric attitude and a commitment to service excellence.

Must be located in or willing to commute to Tlalnepantla, State of Mexico for on-site requirements.

Benefits
Our client offers a competitive salary and a comprehensive benefits package for this hybrid role in Tlalnepantla, State of Mexico . Benefits include health insurance, paid time off, and opportunities for professional development and career growth. The hybrid model provides an excellent work-life balance. We foster a supportive and collaborative team environment where your contributions are recognized and valued. Join a growing company committed to delivering exceptional customer service and investing in its employees' success and well-being.

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📌 Representante de Soporte al Cliente Integral (Tlalnepantla de Baz)
🏢 Placements24
📍 Tlalnepantla de Baz