GENESIS BPO's Mexico City operation seeks a Customer Success Manager to lead Customer Service, QA, and Compliance teams. You will drive service excellence, monitor regulatory adherence, and collaborate with leadership to align processes with US and Mexican requirements.
In this role, you will coach supervisors, develop QA scorecards, and oversee audits. The position emphasizes strong English/Spanish communication, data analysis, and a customer-first approach across sales, loyalty, and recovery