Sovos is seeking a Junior Technical Support Specialist in Mexico to resolve complex technical issues for our SaaS platform. The role bridges technology and customers, with a Wednesday–Sunday 8pm–3am schedule to support LATAM customers during critical hours.
You will handle PostgreSQL-focused tickets, troubleshoot with AI-assisted tools, document interactions, and collaborate with development on escalations. A strong foundation in databases, cloud, and multi-language support is expected.