About the Role
Our client, WhatJobs Direct, is seeking a highly professional and customer-focused Premium Customer Service Advisor to join their team in Tuxtla Gutiérrez, Chiapas . This role is designed for individuals who excel at providing exceptional, personalized service to a discerning clientele. You will be responsible for managing complex inquiries, offering tailored solutions, and ensuring a seamless and positive experience for every premium customer. This position operates under a hybrid model, offering a blend of essential in-office collaboration and the flexibility of remote work. The adecuado candidate will possess outstanding communication skills, a proactive approach, and a commitment to upholding the highest standards of service.

Key Responsibilities

Provide high-touch customer service to a dedicated portfolio of premium clients.

Address and resolve complex customer issues with urgency and professionalism.

Act as a primary point of contact for premium clients, building strong relationships.

Proactively identify client needs and anticipate potential issues.

Collaborate with internal departments to ensure prompt and satisfactory resolutions.

Maintain detailed and accurate records of client interactions and preferences.

Contribute to strategies for enhancing the premium customer experience.





Uphold the brand's reputation for excellence and personalized service.

Requirements

Proven experience in customer service, preferably in a premium or VIP client-facing role.

Exceptional communication, interpersonal, and problem-solving skills in Spanish.

Ability to handle sensitive information with discretion and confidentiality.

Proficiency with CRM systems and customer service software.

Experience working in a hybrid environment, balancing office and remote duties.

Strong organizational skills and meticulous attention to detail.

Bachelor's degree in a relevant field is preferred.

A polished and professional demeanor.

Benefits

Our client offers a competitive salary and an attractive benefits package for this hybrid role in Tuxtla Gutiérrez, Chiapas .

Benefits include comprehensive health insurance, generous paid time off, and opportunities for professional development and career advancement.

The hybrid work model provides an excellent work-life balance.

We foster a supportive and collaborative team environment where you can grow your skills and make a significant impact.

Join a company dedicated to delivering unparalleled service and creating lasting relationships with its valued clients.

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📌 Asesor de Servicio al Cliente Premium (Tuxtla Gutiérrez)
🏢 Placements24
📍 Tuxtla Gutiérrez