DiDi Integral is seeking an experienced CX Ops Manager in Mexico City to design and execute the CX strategy for the Payments line. You will map current and future processes, perform deep-dive analyses, and craft a service delivery strategy to ensure a great user experience while improving internal efficiency.
You will collaborate with teams across China and LATAM to define strategic initiatives and drive improvements that deliver WOW service to customers and partners.
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📌 Fintech CX Strategy & Operations Lead (Nezahualcóyotl)
🏢 Didi Global
📍 Nezahualcóyotl
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