The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Third Party Operations Senior Associate you will support people operations activities within our Internal Firm Services practice, helping manage the processes that keep employee services running smoothly. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build meaningful stakeholder relationships, and guide junior team members while strengthening your personal brand and technical skills. In this role at PwC, you will help coordinate third party operations, respond to HR inquiries, interpret data to inform recommendations, and contribute to the execution of onboarding, offboarding, records, payroll, benefits, and compliance activities.

Responsibilities

Administering third party operations activities across the employee lifecycle, including onboarding, offboarding, transfers, and record maintenance

Processing human resources transactions and validating employee data accuracy across systems, forms, and case records





Managing inquiries and escalations from internal stakeholders in line with human resources protocols and service delivery standards

Coordinating payroll, benefits, absence, and employee relations support activities with attention to timing, privacy, and compliance

Monitoring labor law and policy requirements and applying them to operational cases, documentation, and issue resolution

Analyzing third party program activity and human resources metrics to identify trends, risks, and process improvement opportunities

Maintaining process documentation and supporting updates to standard work, controls, and procedural guidance

Using human resources software, digital tooling, and data quality checks to streamline service delivery and reduce processing errors

Supporting external talent and adaptable workforce operations through vendor coordination, onboarding steps, and compliance tracking

Interpreting business needs, escalating complex issues, and guiding junior team members on day-to-day operational tasks

What You Must Have

At least a High School Diploma or the equivalent degree

At least 2 years of experience

Oral and written proficiency in English required

What Sets You Apart

Preference for a Bachelor's degree

Experiencing third-party operations or talent solutions

Navigating external talent sourcing and workforce planning

Using HR systems, data, and process documentation

Interpreting feedback and changing business context

Building client connections and managing ambiguity

Guiding junior team members through complex work

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📌 Third Party Operations Senior Associate (Ciudad de México)
🏢 PwC México
📍 Ciudad de México