What are we looking for
Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?

At Stone Systems () we are looking for a Shared Customer Service Representative for our headquarters located in Toluca, MX , who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do
The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.

Job Expectations:

Collaborate with the Shared Services Customer Service Manager

Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department

Maintain high customer service levels

Implement policies and procedures

Assist with complex challenges of the order processing

Monitor accuracy of Shared Services team members

Receive payments for order changes

Identify and implement strategies to improve quality of service, productivity, and profitability

Prepare and deliver KPI analysis of CS team





Coordinate and manage customer service projects and initiatives

Identify and address staff training and coaching needs

Update Daily Reporting

Communicate with local managers

Backup support for all team functions

Promotes cooperation and commitment within a team to achieve goals and deliverables

Other duties as assigned by management

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

What you need to succeed
EXPERIENCE
Required:

Minimum 5 years of customer service experience

Desired:

Experience with Job Tracker

Stone, industrial, and manufacturing industry experience

LANGUAGE
Required:

Proficient in English

KNOWLEDGE
Required:

Proficiency in Microsoft Office (Excel, Outlook, etc.)

SKILLS
Required:

Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environment

Customer Service oriented

Strong organizational and planning skills in a fast-paced environment

Excellent written and verbal communication skills

Leadership skills

Quick decision-making skills and ability to solve problems

What we do offer
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📌 Customer Service Representative Toluca, Mx (Toluca de Lerdo)
🏢 Cosentino Group
📍 Toluca de Lerdo