The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities

Manage professional teams and departments through delegation of tasks and responsibilities

Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements

Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel

Create and develop budget, policy formation and short-term resource planning

Manage occasionally complex and varied issues with significant departmental impact

Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function

Provide evaluative judgment based on analysis of information in complicated and unique situations

Ensure essential procedures are followed and contribute to the defining standards

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Ability to manage teams.





Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)

Extensive knowledge of the Client Onboarding processes

Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements

Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Proven organization and time management skills





Consistently demonstrates clear and concise written and verbal communication skills

Education

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group
Operations - Core

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Job Family
Operations Support

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Time Type
Full time

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Most Relevant Skills
Please see the requirements listed above.

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._

_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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📌 Ops Sup Sr ManagerCIUDAD DE MEXICO (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México