Company Overview
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview
Being part of the Driver Experience team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever through Product solutions.

This data and user-value driven role calls for a rare combination of user inspired analytical thinking & interpersonal ability. You will have the opportunity to work in an international team, where you will contribute to DiDi's business growth in Spanish Speaking Latin America.Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!

Driver Experience team members are very important for the sustainability and long-term success of the business. The idóneo candidates for our opening roles should have strong analytical skills (e.g. Python, R, SQL, etc.) while connecting these data analytics insights with users’ feedback. Also, project management skills are needed, together with stakeholder management experience.

You will be constantly seeking solutions that scale,



while looking for ways of improving our users' experience while using DiDi.

Role Responsibilities

Full ownership of projects with high impact on user’s experience

Build up robust quantitative and qualitative analyses for Product optimization and decision making

Stakeholder management with HQ, international and local teams

Build deep insights and understanding of the operation through project management, stakeholder management, and data-driven decision making.

Product metric owner: focus on KPIs and developing strategies around them.

Ensure collaboration with our finance, marketing, and product management teams to improve user experience.

Balance attention to detail with swift execution

Create a fun, inclusive, and safe work culture. Help build a hard-working, challenging but fun workplace. Ensure the safety of the team, our drivers, and our riders.

Role Qualifications

Engineering, Economics, Actuary or any related degree student

Knowledge and/or interest in analytics and programming (Python, SQL, R, etc.)

Hands-on experience, while learning about consumers or users real journeys

Strong Excel skills are a must, other database experience is helpful. Comfortable learning and using new software tools.

Experience with teamwork and cross-team collaboration

Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions.

Proficiency in English & Spanish

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.





We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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📌 Service Control Senior Analyst (Nezahualcóyotl)
🏢 Didi Global
📍 Nezahualcóyotl