The IT Support Analyst will provide critical support for a variety of IT systems, applications, and infrastructure.
If you are a problem solver with hands-on technical experience, excellent customer service skills, and the desire to grow within the IT field, we want you on our team.Key Responsibilities:Technical Support: Provide support for end-users across hardware, software, network, and system-related issues.
Assist in troubleshooting more complex technical problems and elevate appropriately.Incident & Problem Management: Take ownership of incidents, ensuring timely resolution.
Perform root cause analysis for recurring issues and implement solutions to prevent reoccurrence.Hardware and Software Support: Install, configure, maintain, and troubleshoot IT hardware (e.g., laptops, desktops, printers) and software applications.
Handle escalations that require advanced configuration or troubleshooting skills.Network & Connectivity Support: Assist with network issues, including troubleshooting connectivity problems and supporting VPN, Wi-Fi, and LAN-related issues.End-User Training & Documentation: Provide training to end-users on new systems and applications, ensuring they have the necessary knowledge to effectively utilize company technology.
Contribute to maintaining and improving knowledge base and documentation for end-user self-service.IT Project Support: Assist with IT projects, including system upgrades, software deployments, and hardware refreshes.
Provide hands-on support and troubleshooting during the project lifecycle.Collaboration with IT Teams: Work closely with other IT teams (e.g., System Administrators, Network Engineers)



to elevate and resolve more complex issues and contribute to cross-functional project initiatives.Vendor Management: Work with third-party vendors to coordinate support services, hardware repairs, and software troubleshooting when necessary.Qualifications:Education: Associate's degree in Information Technology, Computer Science, or related field (Bachelor's degree preferred); relevant certifications such as CompTIA Network+, ITIL Foundation, or Microsoft Certified Solutions Associate (MCSA) are a plus.Experience: 5+ years of experience in IT support, preferably in a Service Desk or IT Support role.Technical Skills:Strong experience with troubleshooting hardware (desktops, laptops, printers, etc.) and software (Windows, macOS, Office 365, etc.).
Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPNs.Hands-on experience with operating systems (Windows Server, Linux) and virtualization platforms (VMware, Hyper-V).
Knowledge of Active Directory, user account management, and basic server administration.Experience with ServiceNow ITSM.Problem-Solving: Strong analytical skills and ability to resolve complex technical issues quickly and efficiently.Communication Skills: Excellent verbal and written communication skills.
Able to explain technical issues clearly to both technical and non-technical users.Customer-Focused: High level of customer service skills, with the ability to build strong relationships with end-users and other IT teams.Organizational Skills: Strong time management skills with the ability to prioritize multiple tasks and handle a varied workload
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📌 It Support Analyst (Ciudad Juárez)
🏢 Modine Manufacturing
📍 Ciudad Juárez