Underwriter/ Customer Service Representative (Bilingual – English & Spanish)

Paradigm Management Co are looking for a sharp, detail-oriented Commercial Auto Underwriter / Risk Analyst (No formal certification required) with Customer Service and Legal Document Review.

Website: https://paradigm.com.mx/

If you have experience in the U.S. auto insurance market (as an agent, customer service rep, or processor) and want to transition into an analytical, back-office risk assessment role, this is your opportunity!

You will be responsible for evaluating risk, processing applications, and maintaining strong relationships with U.S. brokers based on pre-established market guidelines.

Main Tasks & Responsibilities:

- Risk Evaluation: Process and evaluate commercial auto insurance quote applications. Determine eligibility and approvals according to our established Carrier Guidelines.
- Data Verification: Gather, verify, and audit client information, driving records (MVRs), and prior loss histories.
- Data Entry & Accuracy: Review approved applications, coverage amounts, and premiums requested by the broker. Perform accurate data entry into our management systems.
- Broker Relations: Maintain professional communication with U.S. brokers/agents.



Monitor application status, follow up on missing documents, and resolve underwriting inquiries via email and phone.

Skills:

- Preferred previous experience in the U.S. Auto Insurance Industry (as an underwriter, underwriting assistant, insurance agent, or specialized insurance customer service representative).
- Strong attention to detail, ability to read financial/legal documents and driving records to identify risks.
- Quick learning capacity for new software.
- Ability to work under pressure, basic negotiation skills, and a professional, team-oriented demeanor.

Salary base: $14,000.00 - $16,000.00 MXN monthly (to be determined in base of experience) plus a competitive commission plan with attractive earning potential based on sales and issuance volume.

*If you are a motivated professional who thrives in an organized and detail-focused role, we encourage you to apply by sending your updated, English-version CV*

Tipo de puesto: Jornada completa

Sueldo: $14,000.00 - $16,000.00 al mes

Beneficios:

- Estacionamiento de la empresa

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial

📌 Underwriter/ Customer Service Representative (México)
🏢 Paradigm Management
📍 México