Associa Mexico is seeking an exceptional General Manager for our Loreto Bay community. In this key leadership role, you will oversee the overall operations of the homeowners' association, lead community services, and inspire a high-performing team committed to delivering exceptional service and value to residents, homeowners, and stakeholders.

MAJOR RESPONSIBILITIES

Manage the overall operation of the HOA common areas and be responsible for the effective and successful management of labor, productivity, quality, and safety measures. Serve as the Association's representative on regulatory matters. Enhance operational procedures, systems, and principles related to information flow, business processes, and management reporting, while identifying opportunities to improve and expand systems. Carry out supervisory responsibilities in accordance with company policies and applicable laws.

Responsibilities may include interviewing, selecting, and hiring employees; training new and existing staff; planning, assigning, and directing work for HOA office staff and, when necessary, area supervisors; preparing and conducting performance evaluations; addressing employee performance issues and corrective action plans; and overseeing employee motivation and recognition programs. The General Manager is also responsible for organizing quarterly and annual General Assemblies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Including, but not limited to)

- Act as the legal representative for the Association.
- Recruit, select, train, assign, schedule, coach, and counsel Association employees.
- Communicate job expectations through planning, monitoring, appraising, and reviewing employee contributions.
- Enforce office policies and procedures.




- Contribute operational information and recommendations to strategic plans and reviews.
- Prepare and implement action plans to improve quality and customer service standards; identify trends and problems and recommend appropriate courses of action.
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and ensuring compliance with legal regulations.
- Maintain professional knowledge through educational opportunities, Associa University courses, professional publications, and industry networking.
- Oversee the day-to-day operations of the Association.
- Maintain a clean, safe, and injury-free office environment.
- Serve as the primary liaison with utility providers and local government agencies (Public Records Office, Catastro, etc.).
- Serve as the secondary point of contact for homeowner issues, including but not limited to TownSq matters, no-debt letters, payment processing, communications, events, facility usage, and arrears notices. The Assistant Manager serves as the primary point of contact.
- Communicate customer concerns to leadership and develop solutions to improve the homeowner experience, including the resolution of complaints and operational issues.
- Assist with the development and implementation of policies, procedures, and systems.
- Work closely with the Assistant Manager to coordinate the General Assembly process, including call notices,



registration, meeting minutes, protocolization, Public Records Office filings, and publication in TownSq.
- Assist with monthly financial reporting.
- Attend quarterly Surveillance Committee meetings.
- Organize and attend monthly Board of Directors meetings and weekly or biweekly synchronization meetings.
- Organize, attend, and act as meeting president for Ordinary and Extraordinary General Assemblies.
- Support various committees, including Finance, Landscape, Social, Facilities, and Waterways.
- Prepare the annual Request for Proposal (RFP) process for HOA service contracts.
- Ensure all insurance coverage remains current.
- Coordinate annual summer maintenance activities.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree in a related field required. A minimum of two (2) years of experience in the field or a related area is preferred.

Must be familiar with a variety of concepts, practices, and procedures related to HOA management and operations. Relies on experience, judgment, and leadership to plan and accomplish organizational objectives. Performs a variety of management functions, leads and directs the work of others, and exercises a high degree of initiative, creativity, and independent judgment.

LANGUAGE SKILLS

- Proficiency in both Spanish and English, including verbal and written communication.

REASONING ABILITY

Ability to identify root causes of issues, collect and analyze data, interview key stakeholders, establish factual findings, and apply sound business judgment to develop effective solutions and recommendations.

***Please note – the individual in this role must reside in Loreto Bay.

Job Type: Full-time

Work Location: In person

📌 Operations Manager (Loreto)
🏢 Associa Mexico Realty Servicesde CV
📍 Loreto