neowork is hiring customer support representatives to join dedicated support teams for u.s. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

neowork is a general staffing and operations partner that builds dedicated remote teams for fast-growing u.s. companies. Our teammates work directly inside our clients' teams and tools, while neowork takes care of recruiting, hr, benefits, and ongoing support.

key responsibilities

- respond to customer inquiries via phone, live chat, and email within defined service levels
- troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
- escalate complex cases to the right team with clear, complete notes
- document every interaction accurately in the client's crm or helpdesk (e.g. Zendesk, gorgias, freshdesk)
- identify recurring issues and share feedback to improve help articles and processes
- meet quality, productivity, and customer satisfaction targets

requirements

- 1+ year of experience in customer support, call center, or client-facing service roles




- excellent spoken and written english
- calm, empathetic, and solution-oriented communication style
- comfortable using helpdesk, crm, and ticketing tools
- strong attention to detail and ability to multitask across channels
- availability to work u.s. business hours
- based in mexico, with a reliable home office setup and stable internet connection

nice to have

- experience supporting u.s. customers
- experience in e-commerce, saas, or healthcare support
- fluency in spanish

benefits

- we offer health insurance for contractors
- holiday extra pay
- the work hours generally align with standard business hours in the us, with some potential flexibility depending on the client's needs
- this is a 100% home-based position
- we prioritize the mental health of our team members and offer mental health days to support their well-being
- in addition to the base salary, performance-based incentives are provided
- there is an annual review and appraisal process in place
- there are ample opportunities for professional growth and advancement within the company

#j-18808-ljbffr

📌 Customer support representative (México)
🏢 NeoWork
📍 México