Job Description

As a Hostess, you will create a warm and personalized welcome for every guest while helping the restaurant run smoothly. You will manage reservations and guest information, coordinate with the team, and make sure the host stand is ready throughout each service.

- Welcome guests and escort them to their tables, maintaining a friendly and attentive presence at the restaurant entrance.
- Manage reservations through OpenTable, email, group bookings, and other channels; update table assignments and availability as the service progresses.
- Review guest profiles and accurately record preferences, allergies, celebrations, and special requests.
- Prepare and maintain the host stand, menus, guest information, and operational materials, ensuring everything is clean, current,



and well presented.
- Coordinate with Supervisors, Managers on Duty, the kitchen, and other teams to communicate reservations, events, guest requests, allergies, and dietary restrictions.
- Support special dining experiences and events by coordinating details, maintaining records, and preparing the required documentation.
- Respond to operational emails promptly and follow up on requests throughout the shift.
- Prepare the host stand for the next service and provide a clear handover of pending matters and relevant updates.

📌 Hostess temporal (Playa del Carmen)
🏢 Etereo
📍 Playa del Carmen