The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.
General ResponsibilitiesAnalyze, solve and control complex production quality problems on time to meet the customer requirementsHandles Production Part Approval Process and provide documents to customerConducts measurement system analysis and statistical process control for key processesEnsures a smooth and timely launch of new and changed productsHandles customer returns and uses Sensata tools to provide frequent status updates to affected customersWorks effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answersCoordinates project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementationInitiating improvement proposals serving cost of quality, turnaround time and quality of productionMay partner with line quality engineers and management teams in Layered Process Audits and internal audits.



These audits ensure that manufacturing practices are followedTrain and manage technicians and inspectors to make sure corrective actions implemented and operators follow-upEstablish and follow procedure for control on non-conforming parts in productionHandles all aspects of quality and continuous improvement across various customer groupsInitiate improvement proposals serving cost of quality, turnaround time and quality of productionAssisting clients during audits with the aim to come to a production releaseDemonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirementsFacilitate risk management process in compliance to appropriate external standards and corporate policiesDevelop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goalsDevelop a strategy to manage specific customer accountsHandles customer quality issue resolutionWork with customers to understand their specific requirements and then draft plans to fully satisfy their requirementsPerform risk assessmentsSet quality goals and improvement plansDocument and work with lessons learnedReview Control Plans and improve as neededDevelop a customer satisfaction planWork with Production sites to drive manufacturing improvementsAnalyze data to identify concerns and respond to customersPerform warranty analysis and identify trendsDevelop corrective action management for customer issuesExperience / QualificationsA university degree required (i.e. Bachelors degree) or equivalent relevant work experienceMust be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demandsStrong communication skills; oral, written and presentationStrong organization, planning and time management skills to achieve resultsStrong personal and professional ethical values and integrityHolds self-accountable to achieving goals and standardsProficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customersSmarterTogether Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication As OneSensata, we are working together to make things work togetherClick here to view Sensata Recruitment Privacy Statement Click here to view our Sensata Recruitment Privacy Statement for ChinaRead our Fraud Advisory Sensing is what we do. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission‐critical sensors, electrical protection components and sensor‐rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and general operations in 13 countries, Sensata serves customers in the automotiv

📌 Supplier Quality Engineer (Aguascalientes)
🏢 Sensata Technologies
📍 Aguascalientes