We are a integral leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.

We offer
our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.
The Supply Chain Manager is responsible for ensuring accurate volume planning across National Service Laboratories (NSLs), taking into consideration capacity constraints, seasonality, and the unique operational requirements of each laboratory while maintaining full alignment with North America teams.
This position leads, coordinates, and optimizes Customer Service operations across the NSLs in partnership with Laboratory Managers, ensuring an exceptional customer experience that is efficient, scalable, and aligned with EssilorLuxottica's global standards. The role is also accountable for driving demand and capacity planning processes, service performance, operational excellence, and continuous improvement initiatives across the network.
Oversee order intake, processing, and follow-up activities, ensuring seamless integration with Production, Logistics, and Commercial teams.
Manage laboratory capacity planning by balancing service levels and productivity through statistical forecasting, demand planning methodologies,



and collaborative planning processes with cross-functional teams across each business unit.
Develop monthly performance reports, including KPI tracking, root cause analysis, and corrective action plans.
Ensure alignment of departmental processes with EssilorLuxottica global policies and support internal audit activities.
Ensure compliance with Quality Management System requirements and promote adherence across operations.
Contribute to achieving laboratory service level objectives and operational performance targets.
Ensure compliance with Supply Chain Security (SCS) requirements and drive adherence across the organization.
QualificationsBachelor's degree in Supply Chain Management, Industrial Engineering, Operations Management, Business Administration, or a related field.
Minimum 5 years of experience in a Supply Chain, Operations, Customer Service, Planning, or related leadership role.
Fluent English and Spanish (written and verbal) required. Bilingual proficiency is mandatory.
Experience with Master Planning and capacity planning processes.
Knowledge of statistical forecasting, demand planning, and capacity management methodologies.
Experience driving performance through OKRs (Objectives and Key Results). Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

📌 Supply Chain Manager (Tijuana)
🏢 EssilorLuxottica
📍 Tijuana