We set high standards and live up to them, ensuring that everything we do is done with care and quality. Empower leading organizations to transform their operations through enterprise orchestration.
About the TeamAppian Customer Success is obsessed with delivering exceptional customer outcomes and high-value business impact. Our Customer Success Management team acts as the primary catalyst for client growth, working in tight alignment with internal and external partners. Grounded in a culture of in-person collaboration at our McLean HQ, we build deep, long-term relationships with leading integral enterprises to ensure they maximize the value of our AI-Powered Process Automation platform.
The OpportunityAs a Customer Success Manager, you will serve as a premier strategic advisor to elite organizations. This role is vital right now because companies are rapidly scaling complex automated ecosystems. You will use your business acumen and technical aptitude to help clients unlock the full power of our advanced capabilities—including unified Data Fabric, robotic automation, and generative AI. By proactively mitigating delivery, adoption, and technical risks, you will enable clients to achieve flawless Enterprise-Grade Orchestration.

What You'll Do
Govern Account Strategy: Uncover and shape each customer's business goals, translating them into prioritized, actionable roadmap plans and driving executive execution.
Mitigate Portfolio Risk: Monitor overall account health, proactively addressing business, program, implementation, and technical risks to remove barriers to long-term growth.
Formulate Value Cases: Identify expansion opportunities across your portfolio and articulate clear, data-backed business value cases for additional software investment.
Advise Executive Leadership:



Communicate confidently across technical engineering teams, business stakeholders, and C-level executives to align technology with corporate strategy.
Recommend sophisticated process improvements and technology solutions, including Artificial Intelligence (AI), to drive immense organizational efficiency.
Required QualificationsEducation: Minimum of a Bachelor's degree from an accredited institution, ideally in a technical or analytical field. (

Experience:
10+ years of combined experience in technology, enterprise account strategy, or technical consulting.
Demonstrable understanding of large-scale enterprise platforms, system integration, and how complex software architectures solve business problems.
Agile Governance: Strong operational organization, project management skills, and experience with Agile software development practices.
Preferred Qualifications5+ years of dedicated experience within customer success management, program management, account management, or executive advisory services.
Direct hands-on experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS / PaaS). Strong foundational understanding of advanced data architecture or enterprise architecture frameworks.
We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.




A discretionary bonus may be awarded in recognition of individual and company performance.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
The system evaluates candidate-provided data against predefined job requirements and competencies.

📌 Customer Success Manager (Xico)
🏢 Appian
📍 Xico