Velotic is seeking a Customer Support Engineer to resolve product and configuration issues for Velotic Proficy Manufacturing Software Solutions.
You will handle requests by phone, web, and email, manage a personal caseload, and collaborate with Engineering, Marketing, and Professional Services to ensure timely problem resolution.
The role emphasizes strong troubleshooting, customer service, and English communication, with opportunities to contribute to knowledge base content and product #J-*-Ljbffr