Position : BI & Analytics Support Specialist (Servicenow , SSO AND SAML)

Location:
Remote, candidates based in Mexico or India -US CST hours Duration: Contract

About the role
Hyatt is looking for a BI platform administrator to keep its business intelligence tools running smoothly. You’ll provide technical support, manage user access, coordinate upgrades and patching, and bring new applications onto the BI platforms. You’ll work with business analysts, IT teams, and vendors to resolve issues quickly and keep the platforms secure and compliant. What you’ll do
• Manage access: Handle daily user provisioning requests and troubleshoot access issues across the BI applications.
• Maintain the platforms: Perform monthly server patching and regular health checks on Cognos, Tableau, Power BI, ThoughtSpot, and Alteryx.
• Upgrade and modernize: Upgrade Tableau, Cognos, and Alteryx as part of platform modernization.
• Control change: Coordinate change tickets and approvals for weekly and monthly production changes and deployments.
• Resolve tickets: Work daily incidents and requests in ServiceNow, documenting resolutions, and use JIRA for tracking.
• Onboard applications: Support new applications getting access to the BI tools.
• Report and automate: Generate monthly metrics for the analytics applications, build audit dashboards for report and app usage, and write scripts for monitoring and cleanup.
• Communicate:



Notify stakeholders of scheduled and unscheduled maintenance, and document best practices.
• Work with partners: Troubleshoot independently with vendors, and coordinate with offshore resources. Must have
• Hands-on administration of BI platforms, with several of Tableau, Cognos, Power BI, ThoughtSpot, and Alteryx
• Experience patching, upgrading, and health-checking BI servers
• AWS fundamentals: EC2, Route 53, ALB, and security groups
• Knowledge of SSO, SAML, SSL, IIS, Azure AD, groups, and roles
• Experience with ServiceNow and JIRA
• Scripting for automation (Python and SQL)
• Ability to install drivers and troubleshoot application issues
• Strong communication, and the ability to work independently with vendors and stakeholders
• Comfort in a fast-paced environment with changing priorities
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience Nice to have
• Experience with data warehousing platforms (Snowflake, Redshift, or similar)
• Data catalog tools (Collibra, Alation, Informatica) and data governance or metadata management exposure
• Familiarity with data modeling, lineage, and data pipelines
• Experience with databases such as PostgreSQL, AWS RDS and Aurora, MongoDB, and Redis
• On-prem to AWS migration experience
• Familiarity with data privacy and compliance requirements (GDPR, CCPA)
• Experience coordinating offshore teams

📌 BI & Analytics Support Specialist (Servicenow , SSO AND SAML) (México)
🏢 KPG99
📍 México