Location:
Guadalajara / Mexico City / Monterrey, Mexico
Experience:
2+ Tax Seasons Job Summary We are seeking experienced and customer-focused Tax Professionals holding an active U.
S. Enrolled Agent (EA), Certified Public Accountant (CPA), or practicing attorney credential to join our team for the upcoming tax season. The adecuado candidate will have at least two years of professional experience preparing and filing individual U.
S. tax returns (Form 1040) using professional tax preparation software. This is a seasonal, work-from-home opportunity for professionals who enjoy assisting customers with tax-related questions and delivering exceptional customer service.
Key Responsibilities
• Provide exceptional customer support through video, phone, and chat while assisting customers with their individual tax returns.
• Prepare and review individual tax returns (Form 1040) accurately using professional tax preparation software.
• Research and resolve complex tax-related questions and customer concerns.
• Troubleshoot tax software, technical, and connectivity issues to ensure a seamless customer experience.
• Respond to customer inquiries promptly and professionally while maintaining high customer satisfaction.
• Accurately document customer interactions, tax-related issues, and resolutions.
• Navigate multiple systems and applications efficiently while managing customer interactions. Required Qualifications
• Must hold an active U.
S. Enrolled Agent (EA), CPA, or practicing attorney credential.
• Must possess an active Preparer Tax Identification Number (PTIN).
• Minimum of 2 years of professional tax preparation experience.
• Hands-on experience preparing and filing individual U.
S. tax returns (Form 1040).
• Experience using professional tax preparation software in a professional or retail tax preparation environment.
• Strong knowledge of U.
S. individual income tax regulations and tax preparation procedures.
• Excellent customer service, communication, and problem-solving skills.
• Technical proficiency and ability to navigate multiple applications simultaneously.
• Experience with Microsoft 365, including Outlook, Teams, Word, and Excel, as well as Slack and timekeeping platforms.
📌 Tax Expert – EA/CPA (Ciudad de México)
🏢 Programming.Com
📍 Ciudad de México
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