We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Our Challenge Provide L1/L2 application support for Front Office Investment Banking and Capital Markets platforms, ensuring the stability of Deal Capture, Trade Booking, Trade Lifecycle, and Portfolio Credit Analytics workflows. You will troubleshoot incidents, support releases and daily operations, and collaborate with business, technology, engineering, and infrastructure teams to improve service reliability and resolution times. The Role: Responsibilities
• Provide L1/L2 support for deal capture, trade booking, lifecycle events, and portfolio credit analytics.
• Perform incident intake, triage, impact assessment, prioritization, troubleshooting, resolution, and escalation to L3 teams.
• Follow ITIL Incident, Problem, and Change Management processes while meeting SLAs and OLAs.
• Manage incidents, requests, and changes in ServiceNow or an equivalent platform.
• Troubleshoot booking validations, lifecycle amendments, cancel/correct processes, confirmations, settlement integrations, calculation breaks, data refreshes, and feed/interface failures.
• Use SQL for reconciliation, break analysis, data validation, and anomaly identification.
• Perform Linux troubleshooting, including log reviews, job and process checks, and failure analysis.
• Monitor batch and scheduled processes, perform reruns and recovery actions,



and support daily operational cycles.
• Assist with deployments, releases, environment upgrades, smoke testing, and post-release monitoring across DEV, UAT, and PROD.
• Track defects and enhancements in Jira and maintain documentation in Confluence.
• Create runbooks and automate repetitive support tasks using Python, PowerShell, or Shell scripting.
• Provide clear incident and change communications, including business impact, status updates, resolution details, and post-incident reporting.
• Contribute to root-cause analysis, preventive fixes, operational improvements, and reduced MTTR. Requirements
• Experience in L1/L2 application support within Investment Banking, Capital Markets, financial services, or a similar enterprise environment.
• Knowledge of Front Office workflows, including deal capture, trade booking, trade lifecycle, confirmations, settlement, and portfolio credit analytics.
• Experience with ITIL processes, ServiceNow or similar tools, incident triage, problem management, change management, and SLA/OLA adherence.
• Strong SQL skills for data investigation and reconciliation.
• Practical Linux/UNIX troubleshooting experience.
• Experience supporting batch jobs, scheduled processes, feeds, interfaces, and production operations.
• Knowledge of deployments, releases, environment management, smoke testing, and CI/CD practices.
• Experience with Jira and Confluence.
• Scripting skills in Python, PowerShell, or Shell.
• Strong troubleshooting, analytical, organizational, and problem-solving skills.
• Excellent communication skills and the ability to work effectively with business and technology stakeholders.
• Experience creating runbooks, technical documentation, root-cause analysis, and continuous improvement initiatives.
• Familiarity with monitoring, logging, scheduling, job-control tools,



and post-incident reviews is desirable.

We offer
• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 12 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision.
• Savings plans.
• Food vouchers.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture. SYNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our general workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

📌 /Application Support (Ciudad de México)
🏢 Synechron
📍 Ciudad de México