Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. We are seeking an experienced Genesys Cloud Engineer to design, implement, and optimize contact centre solutions using Genesys Cloud. The adecuado candidate will demonstrate expertise in architecting inbound call flows and in-queue flows, as well as configuring and supporting advanced Genesys Cloud features to deliver seamless customer experiences. Candidates with experience in Genesys Cloud administration, access management, user provisioning, permissions, and related support functions would be particularly relevant.
Implement inbound call flows and in-queue flows using Genesys Cloud Architect
Develop and manage Data Actions, Data Tables, and Triggers to enable dynamic and data-driven workflows
Track and report Flow Outcomes for continuous improvement of contact center operations




Collaborate with stakeholders to gather requirements and translate them into effective Genesys Cloud solutions
Provide technical guidance and support for ongoing platform enhancements and troubleshooting
Utilize Azure DevOps to manage and document stories and features, ensuring clear requirements, acceptance criteria, and alignment with project objectives
Utilize ServiceNow for incident, request, and change management within the ITSM framework
Proven experience architecting and deploying Genesys Cloud solutions, including inbound and in-queue call flows
Strong knowledge of Data Actions, Data Tables, Triggers, Queues, Skills, Wrap Up Codes, Prompts, Voicemail Groups, Scripts, Emergency Groups, Schedule Changes, Flow Outcomes, Common Modules, and Secure Call Flows
Experience with Azure DevOps for CI/CD pipelines, project management, automation, and work item tracking (stories and features)
Experience with ServiceNow for IT service management and change control
Genesys Cloud CX Professional
Genesys Cloud CX: Architect
Genesys Contact Centre.

We are an end-to-end digital transformation partner with the boldest ambitions. It has always been in our DNA - as the world around us changes, so do we. Registro

📌 Cloud Engineering Consultant (Ciudad de México)
🏢 Wipro
📍 Ciudad de México