About the Role
We’re looking for an experienced Personal Injury Case Manager who can run a case from intake to disbursement. You’ll own your files from the first client call through treatment, demand, negotiation, lien resolution and closing. You’ll work closely with attorneys and keep cases moving without needing to be told what comes next. What You’ll Do Intake & Case Setup
• Conduct new client intakes, gather accident details, insurance information and injuries
• Open claims with all carriers (BI, PIP/MedPay, UM/UIM) and send letters of representation
• Obtain police reports, photos, witness statements and property damage information
• Identify all available coverage early, including health insurance, Medicare/Medicaid and ERISA plans Treatment Monitoring & Client Communication
• Keep in regular contact with clients throughout treatment and give status updates
• Track treatment progress, gaps in care and discharge dates
• Coordinate with medical providers, including LOPs where needed
• Manage client expectations and keep them engaged and informed Medical Records & Bills
• Request, track and follow up on medical records and itemized bills from all providers
• Review records for completeness, injuries, causation and treatment timeline
• Confirm billing accuracy (HCFA-1500, UB-04, CPT/ICD-10 codes)
• Request narratives, causation letters, and records and billing affidavits Demand Preparation
• Draft complete, persuasive demand packages: liability, injuries, treatment summary, medical specials, lost wages and pain and suffering
• Calculate damages and prepare supporting exhibits
• Meet time-limited demand deadlines and statutory requirements Negotiation & Settlement




• Negotiate with insurance adjusters within the authority set by the attorney
• Evaluate offers, prepare counteroffers and document all negotiations
• Advise attorneys on case value and when to settle or refer to litigation Liens & Reductions
• Identify and resolve all liens: Medicare, Medicaid, ERISA, health insurance subrogation, hospital, provider and pre-settlement funding liens
• Request final lien amounts and negotiate reductions to maximize client recovery
• Track lien resolution through to final release Closing & Disbursement
• Prepare settlement statements and coordinate client approval
• Make sure all releases, liens and bills are resolved before disbursement
• Close files cleanly, or prepare the case for a smooth handoff to litigation What You Bring
• 5+ years of personal injury case management experience, ideally plaintiff-side pre-litigation
• Proven experience handling cases from intake to disbursement on your own
• Strong demand-writing skills, with samples available on request
• Hands-on experience negotiating with adjusters and reducing liens
• Solid knowledge of medical terminology, records, billing forms and coding
• Experience with Medicare, Medicaid and ERISA lien resolution
• Ability to manage a large caseload ([number] cases) with strong organization and follow-up
• Experience with case management software (Filevine, CasePeer, Litify, SmartAdvocate, Clio or similar)
• Excellent written and verbal communication, and real empathy for injured clients Nice to Have
• Bilingual English/Spanish
• Litigation support experience (discovery, trial prep)
• PI law, insurance minimums and statute of limitations rules

Salary:
7
- 10 USD Per hour

📌 Experienced Personal Injury Case Manager (México)
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📍 México